Explore Our Services and Insights

Turning Crisis into Collaboration: A Coal Mine’s Transformation

by | 3 Dec, 2024 | HR Anecdotes

Let me share a story from 1996 that taught me one of the most valuable lessons of my career. Picture this: I’m at Drayton Coal when suddenly, the coal price plummets overnight. We went from a profitable operation to staring into the abyss. With 430 workers depending on us, the pressure was intense.

We had three options on the table: shut down completely, switch to contractors, or attempt a massive restructure. Now, here’s where it gets interesting. I remember sitting in my office, two phones on my desk. One would dial our lawyers in Sydney to prepare for lengthy court battles. The other would connect us to outplacement consultants in Sydney to build an employment centre in Muswellbrook.

I called a meeting with the union representatives and laid it out straight: “I’m going to make one of two phone calls today. You tell me which one it should be. We can spend our money fighting in courts, or we can invest it in helping people find new opportunities.”

The tension in that room was thick enough to cut with a knife. We were talking about reducing our workforce from 430 to 210 people – not the kind of conversation anyone wants to have. But here’s the remarkable part: while other mining companies like BHP and Rio were facing 16-week strikes, we didn’t lose a single day.

We built that employment centre in Muswellbrook. We worked together – management and unions – to help people transition, find new jobs, start businesses, or retrain. What started as a potential disaster became a masterclass in collaboration.

You know what still gets me about this story? It all came down to a choice between confrontation and cooperation. While other mines were battling it out in industrial warfare, we were helping our people build new futures.

Sometimes I drive past Muswellbrook and think about those two phones on my desk. What seemed impossible at first became a turning point for working collaboratively. It taught me that even in the toughest situations, there’s usually a path forward if you’re willing to put people first.

That’s the thing about industrial relations – sometimes your biggest crisis can become your proudest moment.

Written By Tom McAtee

Expert HR/IR Consultant with over 50 years of experience in enhancing workplace productivity and employee engagement.

Related Posts

Shaping Modern Australian Workplaces: A Detailed Journey Through Industrial Relations (1974-2024)

Shaping Modern Australian Workplaces: A Detailed Journey Through Industrial Relations (1974-2024)

Industrial relations isn’t just about legislation—it’s about navigating human relationships through change. From managing Drayton’s 1997 restructure to building Yancoal’s workforce and creating CleanCo’s unified culture, the key has been balancing technical excellence with human understanding. After fifty years, the lesson is clear: trust, respect, and genuine dialogue remain fundamental.

read more
The Great Shift: 50 Years of Australian Industrial Relations (1974-2024)

The Great Shift: 50 Years of Australian Industrial Relations (1974-2024)

From filing cabinets and typewriters in 1974 to today’s digital workplaces, Australian industrial relations has undergone a remarkable transformation. Through roles at Education Queensland, MIM Holdings, CIG Gases, and into the coal industry, I’ve witnessed the evolution from rigid centralised systems to flexible enterprise arrangements. Yet one truth remains: successful industrial relations is always about people.

read more
Reflections from an HR Veteran: My Journey Through Five Decades of Change

Reflections from an HR Veteran: My Journey Through Five Decades of Change

From a fresh graduate with a calculator in 1974 to mentoring tomorrow’s leaders today – what a journey through HR’s evolution! We’ve moved from shuffling papers to shaping futures, from typewriters to AI, from adversarial battles to collaborative partnerships. But one thing hasn’t changed: at its heart, HR has always been about people and their potential.

read more
The Future Through Experience: Lessons from a Career in HR

The Future Through Experience: Lessons from a Career in HR

Data tells us everything… except when it doesn’t. From boardrooms in Oman to mines in Australia, I’ve learned that future success needs both high tech and high touch. Modern HR isn’t about choosing between data and human connection – it’s about mastering both. The sweet spot? That’s where the magic happens.

read more
Building an Airline Mid-Flight: My CleanCo Adventure

Building an Airline Mid-Flight: My CleanCo Adventure

Try building a plane while flying it – that’s what creating CleanCo’s HR function felt like. Starting from scratch in a high-risk, heavily unionised environment, we needed everything from basic policies to complex union agreements, all while keeping the lights on. Sometimes the best way forward is to build while flying!

read more
The Evolution of Mine Life: From Company Towns to FIFO

The Evolution of Mine Life: From Company Towns to FIFO

Watch Australian mining evolve: from 8-hour shifts in company towns to 12-hour FIFO rosters in modern camps. We transformed not just how people worked, but how they lived. From local pubs being community hubs to air-conditioned control rooms running digital operations – it’s still about people making a living from the earth, just with better technology.

read more
Paper to Digital: My Days at the Copper Refinery

Paper to Digital: My Days at the Copper Refinery

Picture this: 1981, walking into Copper Refineries, a subsidiary of then MIM Holdings – Australia’s largest company – to find HR still running on foolscap ledger cards. As the only degree-qualified HR person, my job was dragging us into modern times. These days, you’re not a rock star without Workday, but back then, suggesting computerised records was revolutionary stuff!

read more
From Microfiche to Mayhem: My Early Days at the Public Service Board

From Microfiche to Mayhem: My Early Days at the Public Service Board

From recommending microfiche systems for the State Library to analysing processes in the Homicide Squad – talk about a career curve! With Tom Tolhurst’s mentorship and a Governor’s Warrant in my hand as a Public Service Inspector, I learned about power and influence. My rapid rise even led to changing Queensland’s Public Service Act. Not bad for someone who started out researching office machines for the library!

read more
The Power of a Handshake: How One Evening Changed My Career

The Power of a Handshake: How One Evening Changed My Career

One evening at Perry Park changed everything. A chance meeting, a few handshakes, and suddenly my career took an unexpected turn. From a quick chat with Roly Livingstone to meeting Ted Love, then Leo Pitt and Ken Shea – three months later, I’d left Education for the Public Service Board. Sometimes the best career moves happen at a AHRI event.

read more
From Rebel to Reformer: My First Days in HR

From Rebel to Reformer: My First Days in HR

Imagine the irony: a former school rebel who’d been twice asked to leave for questioning authority, now working in the most hierarchical place imaginable – the Education Department’s Personnel Section. No computers, just old wooden desks and endless paperwork. That building’s now the Treasury Casino in Brisbane, which perfectly captures how far we’ve come in HR.

read more

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.